BIRMINGHAM KARAOKE FAQ

BOOKING A PRIVATE KARAOKE ROOM

01.

How do I make a Karaoke Room booking?

You can book a Private Karaoke Room, by clicking here. Or alternatively you can email us info@mingmoon.co.uk, or you can WhatsApp  us on 07494 084903.

02.

Do you charge for the use of a Private Karaoke Room?

There is no charge for the use of the Private Karaoke Rooms as long as you have met the Minimum Spend Requirement, please refers to our Minimum Spend Requirement Table.

03.

How long can I have the room for?

Timeslot Duration:

17:00 – 19:30  (everyday)​

19:45 – 22:45  (everyday)​

23:00 – 02:00 (Friday & Saturday, if you require to book during weekdays, please contact us directly)

You may also choose to book multiple timeslots, especially for larger bookings.

04.

Is there any service charge?

There is a discretionary 15% service charge added to your final bill.

05.

Can I book multiple time slots?

Yes, you can book multiple time slots, please refer to our Minimum Spend Requirement Table.

06.

What if there are less people than I originally booked?

The room you have originally booked for is still available for you. You will still need to meet the Minimum Spend Requirement of the room.

07.

Can I use the room longer than assigned?

If the room is available after your booking, you may extend the room. There will be an extra charge or extra Minimum Spend Requirement to meet, please refer to our Minimum Spend Requirement Table.

08.

What happens if we are running late?

Please give us a call to let us know you are running late. The room will still be reserved for you. However, we will require the room back once your assigned time ends.

09.

Do you have a private karaoke room big enough for 80 of us with buffet too?

No, we don’t have any one room big enough for 80 people. However, we will suggest either booking two-karaoke rooms or booking our Private Mandarin Suite to have the buffet first, and then descend to the karaoke rooms afterwards.

USING THE KARAOKE ROOM

Using the Karaoke Room

10

Can I decorate the room?

You can decorate the room, however nothing can be stuck to the wall or ceiling, and confetti is not allowed. The earliest you can decorate the room will be 10 minutes before your time slot unless there is no one else using the room before your time slot.

Any damage caused to the room/ equipment etc, you will be charged for the cost of replacement or repair.

Using the Karaoke Room

11

Can I see the song list?

Unfortunately, we do not have a song list that we can provide. However, if you wish to see a song list and are happy to come to the restaurant – a member of staff will happily show you around the karaoke room and you can see the songs that are available in person.

Using the Karaoke Room

12

Can I plug in my own devices into the TV or the Karaoke System?

Yes, you are able to bring your own devices to be plugged ONLY into the TV unit. We do not provide any HDMI or cable for this purpose.

Using the Karaoke Room

13

Can I go into other karaoke rooms too?

No, you cannot go to other karaoke rooms other than the one that you have been assigned to.

Using the Karaoke Room

14

Can I dance in the room?

Yes you can dance in your room, but please refrain from standing/ dancing on the seats and table.

BUFFET & KARAOKE

15

Where is the Buffet and how do I get to the buffet food?

The buffet is on the upper floor, and the karaoke rooms are on the lower ground floor, you will have to walk up two flights of stairs to get the food and bring it to your room to enjoy.

16

What happens if not all of us wants to have the buffet?

If you have chosen to have the buffet inside the karaoke room, each one of your guest will be charged for the buffet.

If only some of your guests want to have the buffet and some do not, we would suggest the buffet diners to get a table on the main buffet floor and settle the bill at their table first before going into your karaoke room.

17

I am in a wheelchair, how can I get the food from the buffet?

We have 10 Private karaoke Rooms in total, 10 are on the lower ground floor, the Mini Club Room and Board Room is on the same level of the main buffet. You may also wish to ask a friend to get the buffet food for you.

18

I don’t want to have the buffet; can I order something else from a menu instead?

Yes, we can organise this for you, but it must be prearranged in advance.

19

I am a vegetarian; do you have vegetarian food on the buffet?

Yes, we have a good selection of vegetarian food on our buffet. We also offer a Plant Based A La Carte Set Menu, which is available with pre order only.

20

Do you cater for Gluten Free?

Yes, we offer a Gluten Free Menu, which is available pre order only.

21

Can I take the buffet food that I did not finish home?

No, unfinished buffet food cannot be taken home. However, you may wish to purchase a Buffet Take Away box from us to take food away.

22

I have booked a double slot for the KTV room including buffet. Does this mean I can have buffet in both slots?

You can only have buffet at one of your slots and you must inform a member of staff which slot you decide to dine our buffet.

ORDERING DRINKS

23

How do I order drinks?

You can order drinks directly in your room with a waiter or you can order drinks at the bar in person.

24

Can I pre-order drinks? And can I see a drinks menu?

You can pre order drinks by emailing us your requirement, pre order drinks required to be pre-paid.

Yes, you can see our Drinks Menu on our website.

25

Can I bring my own food and drinks?

We prohibit our guests to bring their own food and drinks onto our premises. Only food and drinks purchased from Ming Moon can be consumed on the premises. The only exemption is you are able to bring your own birthday/celebration cake.

MINIMUM SPEND REQUIREMENTS

26

What can the minimum spend be spent on?

The minimum spend can be spent on the either drinks/ buffet/ snacks/ other consumables/ service charge

27

What happens if I did not meet the minimum spend?

You will receive a bill for your spend with an Additional Room Hire Charge to make it up to Minimum Spend Requirement, please refer to our Minimum Spend Requirement Table.

DEPOSITS

28

What happens with the reservation deposit?

The deposit will be deducted from your final bill.

29

How can I pay the reservation deposit?

You will receive a deposit payment link via email.

30

How much is the reservation deposit?

The reservation deposit is £10 per person per slot.

31

Does the reservation deposit go towards the Minimum Spend Requirement?

Yes it does.

32

Is the reservation deposit refundable?

Cancellations or Date Change made 14 days or more in advance of the event date will receive a 100% refund of Reservation Deposit. There will be a charge of 6% transaction fee on the refund amount